Effective Date: 29th of November 2023
This Site is controlled by us.
Personal Information We Collect through the Site
When you use the Site, we may collect the following categories of Personal Information:
Information collected through the Site
Information you directly provide to us and that we collect through the Site. We collect and retain Personal Information you submit through the Site. This collection may include personal identifiers like your name, contact details, or service address, as well as internal codes the site generates to help us identify you in our systems. This collection may also include communications and other content you choose to submit, such as when you make a request for service or ask to be contacted. We also collect and retain your privacy choices, including information like opt-out notifications and other privacy choices you submit.
Cookies, analytics, and similar automatic data-collection technologies. Like most internet-based services, the Site uses "cookies," log files, beacons, pixels, and similar technology. Cookies and similar technology may collect your personal identifiers (such as IP address, device and browser identifiers and characteristics, and other identifiers), information about your device (such as operating system, browser characteristics, and language preferences), and usage activity on the Site. We may use third-party analytics services and tools that collect the Personal Information described above to help us understand and improve the usage of the Site and our email and other communications. The providers of analytics services and tools may combine the information they collect on the Site with information they have collected elsewhere over time.
You can manage or disable cookies on your device by using the tools in your browser. If you choose to disable cookies, the cookies will not be used. However, if you do choose to remove cookies or reject cookies, it may affect the features and functionality of the Site.
The Site may use Google Analytics to collect and process certain usage data. To learn more about Google Analytics and how to opt out, please visit:
Aggregated and de-identified information
We may collect and generate aggregated and de-identified information from Personal Information and use and disclose this information for legitimate business purposes.
How We Use the Personal Information We Collect Through the Site
We use the Personal Information we collect through the Site for our business and commercial purposes, including maintaining the Site and responding to your inquiries. The specific uses of each category of information may vary depending on how you interact with the Site. For example, we may use your information for the following purposes:
- Responding to and completing your requests. We may use the information you have provided us (for example, your personal identifiers, the details of your requests for service, and any other information in your communications) to answer your questions, respond to your requests for service, and process transactions you have requested.
- Communicating with you for informational and marketing purposes. We may use the information we have collected about you (such as, your personal identifiers, communications and other submissions) to respond to you and/or send you support or service messages, informational updates about the Site, and recommendations regarding products and services we think you may be interested in.
Providing, improving, and maintaining the Site. We may use your Personal Information to maintain and improve the tools and features that enable you to use the Site, to analyze and research how users interact with the Site, to enhance our products and services, and to develop and offer new products and services.
Other general business and legal purposes. We may use your Personal Information for legal and business purposes, such as complying with applicable laws and lawful civil and criminal investigations, responding to legal summons and process, exercising or defending our rights, defending against legal claims, resolving complaints and disputes, conducting internal reporting, audit, security, and anti-fraud functions, performing general compliance activities, maintaining our equipment, systems, and services, performing regulatory reporting, participating in regulatory audits, performing institutional risk management and human resources activities, and otherwise managing, operating, and maintaining our business.
How We Share the Personal Information We Collect Through the Site
We share the Personal Information we receive for our business and commercial purposes, for the purposes described above, and as described below.
With your consent or at your direction
We will share your information with third parties if you request or direct us to do so. For instance, if you say you want to be connected to HomeServe, to one of our affiliates, or to one of our referral partners providing additional services, we will process your Personal Information as needed to complete your request.
With service providers who provide services to you and us
The Personal Information described above may be shared with service providers that perform the services as described under the Section ‘How We Use the Personal Information We Collect Through the Site'. Such service providers include HomeServe, who help provide the Site and related services, including sending you offers of products and services, administering emails and other communications, maintaining the Site, and analyzing and improving the Site. We may also provide Personal Information to service providers who provide fraud detection and security services that help keep the Site safe.
Legal and similar disclosures
We may disclose Personal Information about you to law enforcement, courts, our attorneys and other advisors, as well as others who participate in the legal process, if we are required by law to do so or if we determine in good faith that the disclosure is necessary to enforce our rights, comply with the law, or to protect you, us, other users of the Site, or others.
Sales, mergers, and acquisitions
In the event of a merger, acquisition, initial public offering, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets (whether by private sale, through operation of law as part of a divestiture plan, or otherwise), we may provide Personal Information and transaction history data associated with each relevant business unit as necessary to perform industry standard work related to such activity and to complete the transaction as permitted by law or contract.
Your Privacy Choices
Updating and confirming your Personal Information
If you are our customer, you may update your Personal Information by contacting us using the contact details listed below at "Contact Us."
At your request and where required by law, we will confirm and/or update the Personal Information we hold about you, but we may have to verify your identity first.
If you do not want to receive marketing messages from us, you may opt out by reaching out through the contact details listed below at "Contact Us" or by using the unsubscribe function in one of our emails. If you opt out, you may still receive administrative messages, satisfaction surveys, and communications that are necessary to provide to you.
Links to Third Party Websites and Services
Any links found on the Site or provided to you by email may allow you to leave the Site, or in the case of an email, access a third-party website. These third-party websites are not under our control, and we disclaim any responsibility for the contents of such linked websites or any link(s) contained in any such linked website(s) or any changes or updates to any of these websites. We further disclaim any responsibility for any form of transmission received from any linked third-party website or advertising. If we provide these links to you, it is done simply as a convenience to you and inclusion of any link herein shall in no way be construed as an endorsement by us of the third-party website(s).
How We Secure and Store Your Personal Information
The Internet is not 100% secure. We cannot promise that your use of the Site will be completely safe. We encourage you to use caution when using the Internet. We use reasonable security measures to maintain the security of the Personal Information under our control. These measures may include security access controls or other physical security safeguards, information security technologies, policies and procedures, and training programs.
Privacy Rights of Nevada Residents
If we operate in Nevada, we do not sell Personal Information for monetary consideration. However, if you are a Nevada resident, you have the right to submit a request directing us not to sell your Personal Information. To submit such a request, please contact us using the information in the "Contact Us" section below.
Your California Privacy Rights
If we operate in California, under California's "Shine the Light" law, California residents who provide certain "personal information" (as specifically defined by California Civil Code §1798.83) in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information shared, the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year, and descriptions of the likely types of marketing the third parties would send.
To obtain this information from us, please contact us using the "Contact Us" information below with "Request for California Privacy Information" on the subject line and in the body of your message. If you are a California resident, we will provide the requested information to you at your email address in response.
Please be aware that not all information sharing is covered by the "Shine the Light" requirements, and only information on covered sharing will be included in our response.
The Site does not currently respond to Do-Not-Track signals.